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LEAN AND INTELLIGENT AUTOMATION PRACTITIONER

COURSE DESCRIPTION
Our Certified Lean Practitioner and Intelligent Automation course provide insight on how to approach an end-to-end operational improvement project.

The training is split across 4 weeks to facilitate the practical application of the learning between sessions.

To ensure suitability and relevance to your organisation or previous experience, we provide a free one-to-one session ahead of the training so that examples and practical activities are tailored to meet your needs. After the training, we offer two free coaching sessions and access to a Lean toolkit complete with tools and templates that will support you on your continuous improvement journey.
TEACHING METHODS
PRICING
In-house
£1,599 per delegate (minimum of 5) TBC
Virtual
£1,099 per delegate (minimum of 5) TBC

What it's like
to work with us

Genuinely one of the most valuable training sessions I have participated in. Not only is the quality of the context brilliant (detailed, really well thought-through and relevant) but the delivery of the session, facilitated by Arron, Andrew and Mark, was done in a way that encouraged rich discussion, allowed everyone to have a voice, and created an environment where we listened and learned from each other. I highly recommend this training for anyone who wants a fresh perspective on operating model design.
Paul Smith
Global Director – People Experience, Learning & Capability
,
 GroupM
The University of Bradford recently had the pleasure of working with Hudson & Hayes to review our processes relating to how we manage academic misconduct allegations and investigations. From the outset, H&H colleagues worked in a proactive and collaborative way, helping us not only make our chosen process more efficient, streamlined and fit for the future, but also educating us about some of the fundamentals of lean process design and automation which will be beneficial for multiple areas of the University. This opportunity for development was extended beyond the immediate project team to colleagues across our organisation, demonstrating Hudson and Hayes’ commitment to supporting partners holistically and not gatekeeping expertise within a single project that could benefit a wider audience. Throughout the project, the team at H&H took time to fully understand our context through engagement with a range of stakeholders and proposed solutions which were bespoke and realistic to this context, taking into consideration both our specific needs as well as any project parameters. On a personal level, the H&H team have been really enjoyable to work with. They have been very approachable and supportive, as well as accommodating and patient as together we have navigated the murky world of higher education administrative processes! I highly recommend them to other Universities or other organisations wishing to improve their ways of working through process redesign and automation.
Tori Mckay
Associate Director of Academic Experience
,
 Bradford University
We approached Hudson and Hayes for Target Operating Model training to upskill a team delivering a transformation programme at our law firm. The three-day course was comprehensive and led by experienced, approachable trainers. Each aspect of the training was accompanied with practical, hands-on tools which we were able to take away and apply. The examples referenced throughout the training covered various different industries and predicaments, which aided the learning for attendees at all levels of previous experience. The trainers also took time to advise us on some particular challenges we were facing on our programme, which enabled us to successfully overcome these post-course. There were frequent learning check ins and the ability to adapt the course to focus on aspects which were most relevant for our programme. Our training leads went over and above, tailoring content for us between sessions to enable this, which we greatly appreciated. The trainers were also able to provide marked up examples of use of the TOM tools at our request, to enable us to get the most out of them independently following the course. I would absolutely use Hudson and Hayes again for training and will recommend them to other operations excellence professionals in my network.
Susan Whitla
Global Director of Process and Quality
,
 Large Law Firm
Some of the team from the Transformation and Projects Department attended the 'Lean Practitioner & Intelligent Automation Course' in December 2021. Not all the team could attend all day long sessions due to workloads, but Hudson&Hayes was very flexible in arranging a staged course which suited our needs much better. It was nice to work with a consultancy that was accommodating and offered us a solution to our challenging workloads and training needs. The course was delivered remotely and allowed us to engage interactively. The modules were nicely spread out, with plenty of time for group activity and questions. All in all, the team got a lot out of the course, and we would recommend it for anyone thinking about doing a similar course with Hudson&Hayes.
Rebecca MacDonald
Senior Business Analyst
,
 Large Law Firm
"Working with Consultants from Hudson&Hayes has been a great experience. They offered assistance in shaping significant EMEA transformation projects from conception to execution. In addition, they aided in the creation of playbooks and the development of expertise and understanding in Lean and Process Transformation."
EMEA Portfolio Lead
Commercial Real Estate
"Hudson&Hayes provided valuable assistance as we designed a new Operating Model in support of a large corporate merger. Their transformation expertise and pragmatic guidance helped us successfully navigate the complexity of the program. It has been a great experience collaborating with them."
Susanna Pitts
Product Strategy Director
"Intelligent Automation projects have been delivered on time and with great support and leadership from Hudson & Hayes team including regular cadence of review meetings to track progress and enable timely interventions as needed."
Wayne Holland
Procurement Process Director
Thank you Hudson&Hayes for leading one of the best training programmes in my career to date, definitely the most practical and packed with the best of Lean tools! It was insightful to get various business challenges and innovative solutions from fellow participants.
Damian Jarocki
Contract Lead
,
 EON
​"I attended the Operational Excellence practitioner course with Hudson & Hayes. The training was interactive, engaging, and fun!"
Catherine Coleman
Strategy Director
,
 GroupM
“Arron supported us on a large purchasing transformation. He delivered a Lean diagnostic to identify opportunities for capacity release and Robotic Process Automation. He also delivered Lean awareness training to the buyer community. I was impressed with his engaging style."
Rob Kesterton
Head of Business Optimisation
,
 Jaguar & Land Rover

CURRICULUM BREAKDOWN

PRE-TRAINING

  • Sign Up To The Training
  • Receive Your Welcome Pack And Workbook
  • Attend A 30-Minute One-To-One Call With One Of Our Consultants
DAY 1

TRAINING: LEAN & INTELLIGENT AUTOMATION AWARENESS (6 HOURS) (WEEK 1)

  • Lean Principles
  • 8 Wastes
  • Plan-Do-Check-Act (Pdca)
  • Systems Thinking Overview
  • An Introduction To Robotic Automation And Intelligent Automation
  • POST DAY: 1 Assignment
DAY 2

DISCOVERY & DIAGNOSIS: PROCESS ANALYSIS (6 HOURS) (WEEK 2)

  • Day 1 Recap And Assignment Review
  • Project Initiation
    • Improvement Charter
    • A3 Thinking
  • Stakeholder Management
  •  Mapping Techniques 
    • Suppliers, Inputs, Process, Outputs, And Customers (Sipoc)
    • Metric-Based Process Mapping
    • Value Stream Mapping
    • Workshop Facilitation
DAY 3

DISCOVERY & DIAGNOSIS: CUSTOMER JOURNEY & DIAGNOSIS TECHNIQUES (6 HOURS) (WEEK 2)

  • Day 2 Recap
  • Value And Failure Demand Analysis
  • Customer Journey Mapping
    • Customer Needs Analysis
    • Customer Journey Mapping 
  • Diagnosis Tools And Techniques
    • Root Cause Analysis
    • Stakeholder Interviews
    • Fmea
    • Dilo
    • Control Charts 
  • POST-DAY 3 Assignment
DAY 4

DESIGNING AND IMPLEMENTING A FUTURE STATE PROCESS AND CUSTOMER JOURNEY (WEEK 3) (6 HOURS)

  • Day 3 Playback And Assignment Review
  • Design Principles
  • Solution Identification And Prioritisation
    • Solution Brainstorming Tools And Techniques
    • Solution Prioritisation
    • Improvement Levers (Remove, Standardise, Simplify, Automate, Outsource)
    • intelligent automation opportunity identification
  • Future State Mapping
    • Future State Value Stream Mapping
    • Future State Customer Journey Mapping
    • Performance Metrics And Kpis
    • Implementation Planning
    • POST-DAY 4 assignment
DAY 5

SUSTAINING IMPROVEMENT AND ESTABLISHING LEAN WAYS OF WORKING (WEEK 4) (6 HOURS)

  • Standard Work
  • Lean Ways Of Working
    • Work Cells
    • Performance Huddles
    • Designing Huddle Boards
    • Visual Management
    • Model Week

POST-Training

  • a: Standard Work
  • Lean Ways Of Working
    • Work Cells
    • Performance Huddles
    • Designing Huddle Boards
    • Visual Management
    • Model Week

Course Outcomes

You’ll walk away with:
An understanding of Lean principles and how they can be applied in a service environment
An understanding of Robotic Process Automation and Intelligent Automation and how the technology can be integrated into traditional approaches to process improvement
The ability to initiate a process improvement project and assemble an improvement team
The ability to apply multiple techniques to map a current state process, tailoring the approach to suit the problem
An understanding of how to identify improvement opportunities using value stream mapping
An understanding of diagnostic tools such as root cause analysis, failure mode and effects analysis (FMEA), day-In-the-life-of studies, and control charts
The ability to facilitate improvement workshops and Kaizen events
The ability to identify and prioritise solutions using a solution prioritisation matrix
An understanding of multiple improvement levers and how these can be applied to drive improvement
An understanding of what makes a good candidate for intelligent automation opportunities
The ability to design a future state process and customer journey
An understanding of how to establish Lean ways of working and activities such as work cells, performance huddles, huddle boards, visual management, and model week

YOUR LEARNING JOURNEY

BEFORE THE TRAINING:
You receive your training welcome pack
We match you with one of our trainers to gather context about your business
We send you a pre-training reading list and activity book
DURING THE TRAINING:
You attend our collaborative and interactive training
We provide practical activities that are tailored to your business
You complete your exam
AFTER THE TRAINING:
You receive your certificate
You receive your Operating Model Toolkit and Templates

Trainers

FAQS

What is the experience of the instructor delivering the course?
All our instructors are fully certified and have over ten years of experience in Lean methodologies
What are the prerequisites?
There are no prerequisites, but we recommend gaining a basic understanding of Lean principles ahead of the session (this can be acquired from our Lean awareness course).
What support is available?
We can provide support via phone and email before, during, and after the course
When will I receive confirmation of the course?
Once your booking has been placed and confirmed, you will receive an email that contains your course dates, course overview, pre-course reading material (if required), course agenda, and payment receipts.
What is the cancellation policy?
The training can be cancelled up to two weeks before the start of the training.
WANT TO TALK TO US ABOUT A PROBLEM YOU NEED TO SOLVE?
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