Case Study | Procurement Automation: Implementing Technology Solutions using Microsoft Power Platform for a Large Manufacturing Company

Client Background

A large manufacturing client approached Hudson&Hayes to develop a simple, cost-effective solution to triage requests, reduce unnecessary demand, and improve the buying experience for Global IT Procurement.

The Challenge

The procurement function of the client had long dealt with a high volume of unnecessary requests from people in the business. These requests came in via various channels, including email and Teams.

Hudson&Hayes Approach

We collaborated with the client's team to map out the procurement process and the requestor customer journey. After understanding the current process, we built a proof of value that combined multiple automation capabilities, including:

1. A chatbot to answer frequently asked questions and provide instant assistance.
2. A dynamic workflow to triage requests and guide the buyer to the right place, ensuring a seamless buying experience.
3. An RPA bot to automate the raising of requests into the appropriate buying system, significantly reducing manual workload.

Our team worked closely with the client to understand their pain points and identify opportunities for improvement. The proof of value demonstrate the art of the possible to solve the painpoint for Global IT Procurement. We developed the solution using the Microsoft Power Platform.

The Outcome

The technology-enabled solution to unlock the following benefits:

1. Efficient triaging of requests, reducing unnecessary demand and streamlining procurement processes.
2. An improved buying experience for both the procurement team and internal requestors.
3. A significant reduction in manual workload, freeing up the procurement team to focus on more strategic tasks.

By leveraging technology, we were able to help the client solve problems through process improvement rapidly.