Helping NHS Build AI Literacy and Opportunity Pipeline

Challenge

An NHS department recognised a substantial opportunity to integrate Artificial Intelligence (AI) into their services, aiming to improve patient outcomes and streamline administrative tasks. However, they faced challenges in developing AI literacy among their team members and identifying practical applications for AI technology. This foundational work was essential for building a compelling business case for transforming the a key function with AI at its core.

Solution

To address these challenges, Hudson & Hayes partnered with an NHS departmenr to enhance the team's understanding of AI and its applications. We engaged with 21 members of the Digital Transformation team and Integrated Care System (ICS) representatives, including clinicians, to deliver targeted training sessions focused on:

• AI Fundamentals: Providing foundational knowledge about AI technologies and their potential impact on healthcare.
• Governance: Educating staff on the ethical and regulatory considerations surrounding AI implementation in healthcare settings.
• Productivity Tools: Introducing workplace productivity tools such as Microsoft Co-Pilot, which can automate repetitive tasks and enhance workflow efficiency.

As part of the training sessions, we included multiple demonstrations and case studies on practical applications of AI in healthcare, covering areas such as disease prediction, medical large language models, tele dermatology and skin analytics, and robotic process automation (RPA). This hands-on approach helped the team to understand the real-world impact of AI technologies on improving patient care and operational efficiency.

In addition, we supported the development of an opportunity pipeline and a curated list of use cases that leverage various AI and automation capabilities, specifically designed to address the operational challenges faced by the organisation.

Key Outcomes

Through our collaboration, the NHS achieved significant milestones:

• 41 AI and Automation opportunities were identified, each with tangible benefits and a clear ROI, paving the way for transformative changes within the organisation.
• 21 staff members gained valuable training, enhancing their skills and understanding of AI applications in healthcare.

Conclusion

The partnership between Hudson & Hayes and the NHS not only fostered AI literacy but also equipped the organisation with the tools necessary for successful AI integration. This initiative positions the NHS to enhance patient outcomes and improve operational efficiency, laying the groundwork for a data-driven future in healthcare.