AI in Employability White Paper

The employability sector faces growing challenges in meeting the demands of participants, providers, and funders alike. With increasing administrative burdens, tighter budgets, and the pressure to deliver better outcomes, organisations are seeking innovative solutions to optimise their processes and enhance participant engagement.

AI and automation present a powerful opportunity to transform the employability landscape. By integrating these technologies, providers can streamline administrative tasks, personalise participant support, and make data-driven decisions that improve overall outcomes.

This white paper explores how AI and automation can help employability providers reduce admin, increase participant engagement, and improve job outcomes. It outlines key use cases, including automating participant communications, predictive tools to identify high-impact factors for job success, and optimising case management. Additionally, we examine the critical success factors necessary for a smooth AI implementation and provide actionable insights for realising the full benefits of these technologies.