Legal & General: Building Internal Capability in Operating Model Design

Key Stats at a Glance

• 18 leaders trained in operating model design
• Custom frameworks and toolkits co-created
• Agility at scale enabled through internal capability

Client & Context

Legal & General, a FTSE 100 financial services leader, sought to scale its business while modernising its technology division. Previous change programmes had struggled to deliver agility at scale, leaving the organisation with complex operating structures and limited flexibility.

To succeed, Legal & General needed more than an external blueprint. It required internal capability: leaders who could confidently design and manage their own operating model transformation.

Hudson & Hayes was engaged to partner with the leadership team and embed capability in operating model design, ensuring Legal & General could continue to evolve independently and sustainably.

The Challenge

Opportunities included:

• Opportunity to unify the operating model to increase responsiveness and scalability.

• Shift towards a product-focused technology division to improve alignment and delivery effectiveness.

• Build greater internal capability to reduce reliance on external consultants and drive sustainable transformation.

The Solution

• Delivered operating model design training for 18 members of the Strategy, Architecture, and Change team.
• Provided a structured framework and toolkit, making abstract concepts practical and repeatable.

• Co-created custom artefacts for different parts of the operating model, tailored to Legal & General’s unique context.

Key Outcomes

• 18 leaders trained and enabled to design and implement operating model change.

• Custom frameworks and artefacts created, providing reusable tools for future transformation.

• Sustainability embedded, with Legal & General empowered to drive future transformation without dependency.

Conclusion

Hudson & Hayes enabled Legal & General to shift from dependency on consultants to true self-sufficiency in operating model design. By embedding capability, not just delivering solutions, the organisation can now continue evolving its structures with confidence.

The result is a more agile, scalable operating model, positioned to meet the demands of a dynamic market and sustain long-term business growth.